1. DELIVERY POLICY
For orders over R650.00, The Guitar Shed delivers free of charge within South Africa, door-to-door, depending on your location. For orders under R650.00, The Guitar Shed charges a R100.00 fee to deliver either door-to-door, depending on your location. During the checkout process, The Guitar Shed will determine your delivery options based on your delivery address and postal code.
For South African orders The Guitar Shed will deliver within five working days depending on where you live.
– Free to main centers in SA if your order value is over R650. Otherwise a delivery fee of R100 applies. Delivery time: 2 – 5 working days.
2. LATE DELIVERY
The Electronic Communications and Transactions Act 25 of 2002 (“ECT Act”) entitles you to cancel your purchase within 7 days’ notice if the products you have purchased are not delivered within the agreed delivery period as specified in the The Guitar Shed terms and conditions. The product(s) in question must be returned to The Guitar Shed in their original state, including all labels. Any such cancellation must be done by via the The Guitar Shed email firstname.lastname@example.org . The Guitar Shed will then refund you.
3. STOCK SHORTAGES
Every effort will be made to ensure that The Guitar Shed can fulfill your entire order once a purchasing contract (“sale”) comes into effect. Please click here for T&Cs on what constitutes a sale. However, if when packing your order, The Guitar Shed is unable to fulfill certain product(s) in your order:
3.1 The Guitar Shed will notify you thereof by emailing you and by allocating store credit to your The Guitar Shed account to the value of the Rands paid/ The Guitar Shed gift vouchers used for the product(s) that could not be sent to you. Should you wish to be refunded for the products that could not be sent to you please email email@example.com to inform our client service team that you wish to have your store credit converted into a refund. Your requested refund will be to your credit card should you have paid by credit card, or into your bank account should you have paid by EFT or debit card.
3.2 If you used a promotional/ discount coupon against all or part of the product(s) that cannot be fulfilled, The Guitar Shed will not allocate the value of the discount/ coupon as store credit. Please refer to the specific coupon terms and conditions for more information on whether the voucher will be reinstated and, if relevant, how the reinstated voucher will be sent to you.
3.3 If The Guitar Shed does not notify you via email beforehand, and you only become aware of the fact that the product(s) is/are missing once you receive your parcel, please contact The Guitar Shed as soon as possible at firstname.lastname@example.org to notify The Guitar Shed thereof so that we can resolve the situation as quickly as possible. If contacting The Guitar Shed via email regarding the missing product(s), please use your order number and the phrase “missing product(s)” in your subject line of your email.
4. EXCHANGING NON-DEFECTIVE PRODUCT(S)
Should The Guitar Shed not have stock of your preferred product, or if you wish to order a different product, please follow the returns procedure for non-defective products as outlined in Section 9 below.
Please note, The Guitar Shed reserves the right not to accept an exchange if the product you wish to exchange is not sent back to The Guitar Shed in the exact packaging it was received in, with labels attached, in resalable conditions.
5. RETURNING NON-DEFECTIVE PRODUCTS
5.1 You are entitled to return any purchase concluded on The Guitar Shed and delivered within South Africa free of charge within 30 days of the product(s) being delivered. The Guitar Shed will also pay the cost associated with collecting the return from you. In order to obtain a refund to the rand value of the purchased items being returned, the product(s) being returned must be sent back to The Guitar Shed in accordance with the return procedure set out in section 9 below.
5.2 Consequently, if upon receiving your purchase you are not satisfied with your choice of product(s) and wish to return it for a refund as aforesaid, please retain the product(s)’ original packaging, with labels attached, and do not use the product., please ensure the items are returned in the exact condition they were received in, and in their original packaging, with labels attached.
6. RETURNING INCORRECT PRODUCTS
As specified in our T&Cs, The Guitar Shed will make all reasonable efforts to ensure the product information, availability, purchase price and associated delivery times and fees are accurately reflected on the site.
However, should The Guitar Shed deliver the incorrect product(s) to you by mistake please do not remove the product from its original packaging, do not remove the labels or use the products at all. Please contact The Guitar Shed at email@example.com (subject line: your order number – Incorrect Item) as soon as possible to notify The Guitar Shed thereof. The Guitar Shed will resolve the error by arranging to collect the incorrect product(s) from you and to deliver the correct product(s) to you as quickly as possible. Please do not try and remedy the situation by placing another order for the same product you were trying to purchase.
7. RETURNING DEFECTIVE PRODUCTS
Within 6 months of delivery of a product to you, you find that the product is faulty, not commercially acceptable, unsuitable for the purpose generally intended (or otherwise expressly indicated by The Guitar Shed at time of purchase), or not legal or reasonably durable (based on the circumstances and product type) (“defective”);
7.1 Please contact the The Guitar Shed on firstname.lastname@example.org (subject line: your order number – defective item) to notify The Guitar Shed thereof. The Guitar Shed will request pictures of the defective product and will arrange to collect such product from you so that it can be inspected by the The Guitar Shed Quality Assurance team. If the product is subsequently found to indeed be defective, you are entitled to either –
(a) be fully refunded, or
(b) have the product repaired or replaced at The Guitar Shed’s expense (the decision between repairing or replacing being that of The Guitar Shed’s depending on availability and other relevant circumstances, and in this regard you acknowledge that Sale/ On Special products will usually only be able to be repaired).
If the product is found NOT to be defective and is commercially acceptable, you will NOT be entitled to any repair, replacement or refund but will instead be liable for the costs incurred in having had such product returned to The Guitar Shed, and then redelivered to you.
7.2 A product is NOT defective and you will NOT be entitled to any repair, replacement or refund under the general warranty above if:
(a) The faults/damage are a result normal wear and tear;
(b) damage is incurred from incorrect usage of the product;
(c) the item has a reasonable amount of manufacturing or production imperfections, but is acceptable in accordance with generally accepted commercial practices.
Certain products may come with a supplier’s guarantee. If so, this will be stated in the product listing on the site. Clear details of these guarantees are given in their listings and no shopper may ask to be covered by a wider-ranging guarantee other than the one shown on such product listing.
Unless defective, the following product types may not under any circumstances be returned to The Guitar Shed:
8.1 Non-defective products that have been “made to order”. (You will be notified in the relevant Online Sale if the products are “made to order”.)
8.2 Products that you or any other person has altered, repaired, incorporated or added to where such alteration, repair, incorporation or addition has not been authorised by The Guitar Shed.
9. RETURN PROCEDURE TO BE FOLLOWED
As outlined in Section 7 of this Delivery and Returns policy (Exclusions), please do not return any excluded items to The Guitar Shed.
In the event of The Guitar Shed having sent you an incorrect product, please follow the procedure as outlined in Section 5 of this Delivery and Returns Policy (Returning incorrect product(s)).
Should you wish to return an item that is defective or faulty, please follow the procedure as outlined in Section 6 of this Delivery and Returns Policy (Returning defective product(s)).
10. PROCESSING OF CREDITS AND REFUNDS
Should you be entitled to a refund for any reason, such refund shall be either effected on the credit card used to purchase the product, or deposited into the bank account used in the Electronic Funds Transfer, within 10 business days of the returned item having been cleared by The Guitar Shed quality checking.
Where your The Guitar Shed account has been credited, you will be entitled to use such credit towards other purchases made by you on the site. Take note, however, that you cannot request that the credit on your profile be refunded in the form of cash once you have opted for the credit option.
If you bought a sale item and want to return the item, the reduced price will be paid back to you and not the full price.
If you want to return an item that you paid the full amount for but is now on sale, we will pay the full amount as credit on your profile, and not in the form of cash in your account. If you want a payback, the amount of the reduced price will be paid back
If you redeemed a coupon against your purchase, and wish to return the product from that purchase, the rand value paid for the product being returned will either be refunded or credited to your account as per your request. The value of the coupon that was redeemed will not be refunded to you or credited to your account. Please refer to the specific coupon’s terms and conditions to understand whether the coupon will be reinstated and the relevant terms that will be applied.
11. FRAUD PREVENTION
The Guitar Shed reserves the right to refuse, in the interest of fraud prevention, processing any payment for any order, and/or to cancel any purchase partially or completely, with notice given to you. The Guitar Shed will be responsible for returning funds for the cancelled portion of the order to you only if you have already paid said funds.